Frequency of follow-up contacts with claimants - Adjusters are expected to follow up with claimants after the next expected date of activity but in no event longer than 30 days.

Subrogation - IRM aggressively pursues subrogation on behalf of its clients. In the event of an accident involving a responsible third party, IRM will place that party on notice. In the event voluntary payment is not forthcoming, IRM will prepare the file for subrogation.

Litigation/attorney management - Litigation management is tightly controlled. Our philosophy is to maintain control over the case rather than acquiescing control to defense counsel. Each lawyer is asked to provide an informal litigation plan with expected costs and outcomes. The client is fully